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What is your return policy?

We are not able to accept returns due to the nature of our products.  Please contact us with questions or problems about anything you purchase from us.  We want to make sure you love your purchases and want to encourage you to come back!

Do you offer gift cards?

We will be offering gift cards very soon.  Be sure to join our e-mail list to find out when they become available!

Which payment methods do you accept?

We accept all major credit/debit cards.

What are some of your most commonly used soap ingredients?

Here's a little information about our most commonly used ingredients:

Mica - Mica is a naturally occurring mineral found all over the world. Because it is naturally produced it is a particularly well-loved ingredient among organic and natural beauty brands, and is safe to use on almost all skin types with no side effects.  Mica is what is used to color make-up like eye shadow and lipstick.

Natural Colorants - In addition to mica, natural colorants like clays, herbs and spices can be used to achieve color in soap making.  Even pureed fruits and vegetables can be used in soap recipes to make different colors.  The golden color in our Triple Butter Turmeric Soap was achieved using only turmeric powder, and real avocado was used in addition to mica to achieve the green color of our Avocado and Green Tea soap. We’ll be using nothing but natural colorants and essential oils in our Au Naturale line of products coming soon!

Fragrance Oil - Fragrance oils are synthetic, and one fragrance oil usually is comprised of several different fragrances, like perfume.  Soap scents can be much more fun and creative with fragrance oil, and all of our fragrance oil we use in our soaps are tested to make sure they are body safe.

Essential Oil - Essential oils are extracted from herbs, flowers, and plants through a gentle process that ensures the sensitive compounds don’t break down.  We use only essential oils in all of our Au Naturale soaps, as well as in other products. Different essential oils can be combined together or with fragrance oils to design custom scents.

Sodium Hydroxide (Lye) - Saponification occurs once oil and lye molecules create new soap molecules.  Lye can be an intimidating ingredient to work with, but it is the only way to create real, hand-crafted, small batch soap.   

Olive Oil - This oil is a staple in cold process recipes. It’s a thick oil that moisturizes the skin and creates creamy lather.  

Coconut Oil - This is one of the most common raw materials used in the soap. It is super cleansing and creates large bubbles, it can also be drying.

Palm Oil - Palm oil adds a unique feeling to our soaps that helps harden the bars and it creates a lot of lather when paired with coconut oil.

Castor Oil - This thick oil is extracted from the castor bean plant. It helps skin attract moisture and just a small amount of this oil added to our bars creates amazing bubbles.

Jojoba Oil - This oil is a liquid wax that makes a very stable and long-lasting bar of soap. Jojoba oil is biomimetic, which means it closely resembles human sebum, the oil your skin naturally produces.

Avocado Oil - This oil is a great source of Vitamins A, B, D, E, and high levels of fatty acids.

Sweet Almond Oil - This oil is full of fatty acids and has a lightweight and moisturizing consistency.

Canola Oil - Canola oil produces a balanced bar with creamy lather, and can be used as a substitute for olive oil.

Lard (Manteca) - Lard gives soap firmness and contributes to a stable lather.  It’s also a common substitute for palm oil. 

Shea Butter - Shea butter feels luxurious and moisturizing on the skin, and helps harden our soaps.  It's a great moisturizer for dry skin.

Mango Butter - This butter is extracted from the fruit kernels of the mango tree. It’s solid at room temperature but melts on contact with the skin, adds a moisturizing feeling to our soaps.

Cocoa Butter - This butter is solid at room temperature and adds a luxurious and moisturizing feeling to our cold process soaps that contain it.

My Whipped Body Butter doesn't look like it did on your website.  Why not?

Our Whipped Butters are high in natural butters and oils and will be a semi-soft solid at room temperature that melts when applied to the warm skin.  We check every product before it is packed for shipping, and wrap our delicate products in bubble wrap and/or cooling packs to help insulate them and ensure that they arrive to you as best we can.  But please understand, there is no way we can control the high heat your butters may come in contact with inside of trucks and mailboxes during warmer weather.

We're dedicated to keeping our products free from unnecessary, harmful chemicals, so we do not use stabilizers or beeswax in our whipped butters. Our butters are packaged in plastic jars and are sensitive to temperature changes and may soften or melt during shipping.  We use more protective packaging during the warmer months in an effort to make sure our products arrive safely, but unfortunately melting is a natural reaction to heat.

Here are some tips and tricks to keep your whipped butter in perfect condition!

What to do about melting:

In warmer weather, it’s best to refrigerate BEFORE opening your whipped butter in case melting has occurred. 

Whipping natural butters adds air, lightens the density and changes the texture of natural butters, but please remember, that the quality and properties of our products are not affected by melting but the whipped consistency will change and become more like a body balm. Also remember that if a whipped product melts, the air bubbles are collapsed, so the volume will decrease. Although your jar was filled to the top before shipping, there will be less volume in the container if melting occurs.  The container may actually look half full.  You may scoop out the butter out of the jar after it has become very cold and whip it back up with an electric beater, but this is not necessary to get the incredible benefits from our whipped butters and scrubs.

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